{"id":96096,"date":"2026-10-20T16:22:05","date_gmt":"2026-10-20T14:22:05","guid":{"rendered":"https:\/\/www.pautravelmoto.com\/booking-terms\/"},"modified":"2026-10-22T00:52:42","modified_gmt":"2026-10-21T22:52:42","slug":"booking-terms","status":"publish","type":"page","link":"https:\/\/www.pautravelmoto.com\/en\/booking-terms\/","title":{"rendered":"Booking, cancellation and refund terms"},"content":{"rendered":"<div class=\"ptm-condiciones\" style=\"max-width:860px;margin:0 auto;line-height:1.6;\">\n<p><em>Version of 20 October 2026<\/em><\/p>\n<h2>1. Who provides the service<\/h2>\n<p>PauTravelMoto Barcelona S.L., VAT number B66976887, Avinguda Remolar 7, 08820 El Prat de Llobregat (Barcelona), Spain. Email: pau@pautravelmoto.com. Phone: +34 650 263 489. Activity: motorcycle rental and motorcycle travel organisation.<\/p>\n<h2>2. Booking and payment<\/h2>\n<ul>\n<li>Bookings are made through the booking engine on this website or by email, and are confirmed once we receive the <strong>initial payment of 30 %<\/strong> of the rental amount. We send a confirmation by email with the booking number.<\/li>\n<li>The <strong>remaining amount<\/strong> is paid when the motorcycle is collected, or by bank transfer at least 3 days in advance.<\/li>\n<li><strong>Payment methods<\/strong>: credit or debit card (Visa and Mastercard) through the secure payment gateway on the website or at our premises, bank transfer, and cash at our premises.<\/li>\n<li>Prices include the applicable VAT. No additional handling fees are charged for card payments.<\/li>\n<\/ul>\n<h2>3. Security deposit<\/h2>\n<p>When the motorcycle is collected, the security deposit is blocked on the customer&#8217;s credit card. It matches the excess of the fully comprehensive insurance and depends on the motorcycle and the type of rental: \u20ac500 for individual rentals of touring motorcycles (Honda, BMW and Ducati), with the PLUS reduction insurance already included free of charge; \u20ac1,500 for group rentals of touring motorcycles, reducible to \u20ac500 with the optional PLUS insurance (\u20ac10\/day on Honda, \u20ac15\/day on BMW and Ducati) from 5 days; \u20ac1,000 for off-road motorcycles, reducible to \u20ac500 with the Honda Plus insurance of \u20ac10\/day from 5 days; \u20ac500 for the 125 cc range, reducible to \u20ac250 with the same insurance; and \u20ac2,500 for the Honda Gold Wing and BMW K1600 GT, with no reduction insurance. Trips to Morocco and other special rentals always carry the full deposit (\u20ac1,000 Honda, \u20ac1,500 BMW and Ducati, \u20ac2,500 Gold Wing and K1600). The block is not a charge. When the motorcycle is returned, if there is no damage, the block is released immediately. If there is damage, it is assessed according to the criteria explained at handover and the amount is deducted from the deposit.<\/p>\n<h2>4. Booking cancellation (cancellation policy)<\/h2>\n<p><strong>Yes, customers can cancel or postpone their booking at any time before the rental starts<\/strong>, under the conditions set out below.<\/p>\n<p>We value our customers&#8217; peace of mind and understand that circumstances can affect travel plans. Cancellations or postponements must be sent by email to pau@pautravelmoto.com quoting the booking number. The date that counts is the date the email is received.<\/p>\n<ul>\n<li><strong>Up to 15 days before<\/strong> the start of the rental: cancellation or changes <strong>without penalty<\/strong>, with a refund of all amounts paid.<\/li>\n<li><strong>Between 14 days and 72 hours before<\/strong> the start: a charge of <strong>20 %<\/strong> of the rental amount.<\/li>\n<li><strong>Less than 72 hours before<\/strong> the start: a charge of <strong>30 %<\/strong> of the rental amount.<\/li>\n<\/ul>\n<p>For any remaining amount after a cancellation or postponement, the customer may choose between:<\/p>\n<ul>\n<li>using it for a future motorcycle rental, or transferring it to a person of their choice for another rental, or<\/li>\n<li>a refund of the amounts paid, less bank charges.<\/li>\n<\/ul>\n<p>Extensions during the rental are allowed subject to the availability of the motorcycle. <strong>Rain guarantee<\/strong>: on weekend rentals, when riding is not possible on a given day because of heavy or continuous rain, we offer free rental days as compensation.<\/p>\n<h2>5. Cancellation by PauTravelMoto<\/h2>\n<p>If, for reasons beyond the customer&#8217;s control, we cannot deliver the booked motorcycle or an equivalent one (breakdown, accident, force majeure), we refund all amounts paid in full. PauTravelMoto does not cover other customer expenses (tickets, accommodation, etc.).<\/p>\n<h2>6. Early return and changes during the rental<\/h2>\n<p>If the customer returns the motorcycle before the scheduled date, unused days are not refunded. Rental extensions are subject to availability and are charged at the current rate.<\/p>\n<h2>7. Returns and refunds<\/h2>\n<p>Customers are entitled to a refund when they cancel within the periods in section 4 and when PauTravelMoto cancels (section 5). Days not used because the motorcycle is returned early are not refunded (section 6).<\/p>\n<ul>\n<li>Refunds are made using the <strong>same payment method<\/strong> used by the customer: back to the card for card payments, or by bank transfer for transfer payments.<\/li>\n<li>They are processed within a maximum of <strong>14 calendar days<\/strong> from the confirmation of the cancellation or the return of the motorcycle. How long it takes to appear in the account depends on the customer&#8217;s bank.<\/li>\n<li>Any <strong>bank charges<\/strong> generated by the refund (in particular for transfers to accounts outside the SEPA area) are deducted from the amount refunded.<\/li>\n<\/ul>\n<h2>8. Delivery and shipping<\/h2>\n<p>PauTravelMoto does not sell products that are shipped to a home address: the service is motorcycle rental, with collection and return at our handover points in Barcelona and Madrid. Delivery or collection of the motorcycle elsewhere (hotel, another city) is an optional service with an additional cost that is quoted before confirmation.<\/p>\n<h2>9. Complaints and contact<\/h2>\n<p>For any issue with a booking, a payment or a refund: pau@pautravelmoto.com or +34 650 263 489, Monday to Friday from 9:00 to 14:00 and from 15:30 to 18:30. Official complaint forms are available to customers.<\/p>\n<p>The terms of the rental contract (insurance, mileage, use of the motorcycle, damage) are set out in the contract signed at collection. Data protection and legal notice: <a href=\"https:\/\/www.pautravelmoto.com\/en\/privacy\/\">Privacy and legal notice<\/a>.<\/p>\n<\/div>\n<span class=\"et_bloom_bottom_trigger\"><\/span>","protected":false},"excerpt":{"rendered":"<p>Version of 20 October 2026 1. Who provides the service PauTravelMoto Barcelona S.L., VAT number B66976887, Avinguda Remolar 7, 08820 El Prat de Llobregat (Barcelona), Spain. Email: pau@pautravelmoto.com. Phone: +34 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"et_full_width_page.php","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","_joinchat":[],"footnotes":""},"class_list":["post-96096","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.8 (Yoast SEO v28.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Booking, cancellation and refund terms - PauTravelMoto<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.pautravelmoto.com\/en\/booking-terms\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Booking, cancellation and refund terms\" \/>\n<meta property=\"og:description\" content=\"Version of 20 October 2026 1. 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